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Manager Skill Set

Our Manager Skill Set training consists of six courses:

  • Building Trust and Being Trustworthy
  • Culture:  Setting Goals and Expectations
  • Communication
  • Performance Management
  • Diversity, Equity, Inclusion
  • Emotional Intelligence

This training can be offered in multiple configurations, depending on your needs:

Intro to Management Package:

A one day overview of all six topics; followed by a second day concentrating on two specific areas of need as determined by a survey of participants and in consultation with your organization.

Management Refresh Package:

Each topic is covered in a half day session, two per day, over the course of three weeks.

Manager's Total Package:

Each topic is covered in depth, one day per week, for a total of six weekly sessions.



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Continuing Professional Studies

1300 Elmwood Ave  •  Cleveland Hall 210 •  Buffalo, NY 14222
Phone: (716) 878-5907 •  Fax: (716) 878-5930